PROOF PREVENTS DOUBT

One of the first things people notice when dealing with transactions in the Philippines is how uncertain timelines can be.

Buy an appliance from a mall and ask for delivery to your condo. More often than not, they will not give you a specific delivery time. Instead, they will block off the whole day.

Sometimes, the delivery does not even happen. Then you get a vague explanation: traffic, scheduling issues, the driver could not make it, or some other reason that may or may not be true.

So what does this have to do with real estate?

When processing title transfers, delays happen all the time. And not all delays are caused by the liaison officer.

Sometimes the signatory is out, the system is down, or you are simply told to return on another day.

But here is the problem: the client usually does not see any of that.

From the client’s point of view, all they hear is excuses. After hearing that enough times, suspicion naturally builds.

The client may not openly accuse the liaison officer of lying. But quietly, he may start wondering:

“Did he really go?”

“Is he just making excuses?”

“Is my transfer actually being worked on?”

That is why one simple best practice is to ask the liaison officer to send a photo or selfie at the location.

Not because we distrust the liaison officer.

But because clients need visible proof that the work is actually being done.

Some people may think this is excessive.

I disagree.

In an environment where delays are common, explanations are vague, and accountability is hard to verify, proof of attendance protects everyone.

It reassures the client.

It protects the liaison officer.

It creates a paper trail.

And it removes unnecessary doubt from the process.

Sometimes, the small habit of sending one photo can prevent a much bigger trust problem later.